SHIPPING & RETURNS
Shipping within Australia
All orders within Australia are sent via courier or Australia Post. Please allow 1-2 business days for your order to be processed, packaged, and dispatched after placing your order.
Shipping costs will change depend on the weight of the order.
Once your order is shipped, you will receive a tracking number via email.
We accept returns for a full store credit on full priced items (minus the shipping fee) subject to the following conditions:
- Orders must be returned to the address supplied within 7 days of delivery
- Items must be unwashed, unused, and in their original condition
- Product must be packaged and returned in the original packaging
If you have met the above criteria, please email firstname.lastname@example.org and we will happily organise your store credit once we have received the returned item.
Please note sale and discounted items are not eligible for returns.
All return/exchange items are to be sent at the buyer's expense. We recommend using tracking and insurance on your items as we are unable to take any liability for items lost or damaged in transit.
Cargo Collective Return Address:
40 Murray Street
Nuriootpa SA 5355
We inspect all items thoroughly before sending to customers. However, if an item arrives in a faulty condition, we kindly ask for you to notify us via email within 7 days of receiving your order and we will take the appropriate measures of replacing the product where suitable.